In accordance with the Directive 5.2020 – Terms and Conditions for the provision of betting services, of the National Betting Authority, the Bookmaker’s terms and conditions inter alia, include relevant provisions for the protection of players.

Therefore, a registered player has the right via electronic request to:

• Set the limit of the amount of the bet, in a given period of time,
• Set the limit on the amount that the player can lose in a given period of time,
• Set the time limit within which the player can bet, and
• Exclude (opt out) themselves from betting, either for a certain period or indefinitely.

Recognizing problematic behavior in betting

In case you have any doubt regarding your behavior and self-imposed limits, you can go to https://safergambling.gov.cy/ and start Self-Assessment tools to see whether you should seek formal evaluation of your betting behavior.
Get Advice / Problem Recognition

Self Protection Measures

Meridian Gaming (CY) Ltd offers its users a variety of measures to protect themselves and ensure safer gambling. We encourage our players to use the self-protection tools. The self-protection measures are serious and apply for the restricted time.

Useful tools provided to manage a player's betting activity:

Timeout – Account Timeout from the page, it gives the option of a break to the player.

• One day time out
• Two days' time out
• Three days' time out
• One week time out
• One month time out
• Six week's time out

Deposit Limits – Deposit Limits allow you to manage the amount of money you can deposit into your account. Before increasing your Deposit Limits, make sure you can afford it.

• Daily Deposit Limit – You can chose your daily deposit limits.
• Weekly Deposit Limit - You can chose your weekly deposit limits
• Monthly Deposit Limit - You can chose your monthly deposit limits.

Stake Limits – Stake Limits allow you to limit the total amount you can bet in each calendar day, weekly or monthly. When you reach your Stake Limit for a certain period, you will not be able to place any additional bets until the applicable time period is reset.

• Daily Stake Limits – You can chose your daily stake limits
  (00:00:00 to 23:59:59 EET/EEST of the calendar day)
• Weekly Stake Limits - You can chose your weekly stake limits
  (Saturday 00:00:00 to Friday 23:59:59 EET/EEST)
• Monthly Stake Limits - You can chose your monthly stake limits
  (00:00:00 on the first day of the month until 23:59:59 EET/EEST on the last day of the month)

Loss Limits – The loss limit enables the player to pre-decide how high or low his money losses can be. Never decide to increase your loss limit because you have lost money and think that you will win it back by betting more

• Daily Loss Limits – You can choose your maximum daily loss limits
• Weekly Loss Limits - You can choose your maximum weekly loss limits
• Monthly Loss Limits - You can choose your maximum monthly loss limits

Maximum Session Duration: Meridian Gaming (CY) Ltd players can specify their exact minutes of engagement on our page

If you have exceeded the loss and stake limits then you will be unable to place bets on the website before the restriction time limit has ended.
During this period, you can make a withdrawal when you visit the website.

Self-exclusion: Meridian Gaming (CY) Ltd players can self-exclude themselves from further participation in sports betting or make a request via e-mail.
Users can opt out of betting for a definite time period that is between six and twelve months, or for an indefinite period of time over twelve months.
Self-exclusion is terminated automatically upon completion of the selected opt out period without any specific action being required from the player, while an indefinite period self-exclusion is lifted only after seven days from the receipt of an electronic notification by the player, after a self-exclusion period of at least 12 months has been completed.
Based on the Directive 05/2020, withdrawal of a limit or any modification to it which results to reduced player protection may only be carried out seven (7) days after the Class B bookmaker receives the player‘s electronic request, whereas any modification which results to increased player protection shall have an immediate effect upon receiving the relevant electronic request.

Self-exclusion platform - www.exclusion.cy

General self-exclusion platform facilitates players to control their gaming activity and be voluntarily self-excluded from all online bookmakers who operate in the Republic of Cyprus free of charge.

Self-exclusion is a process that allows players to control their access to online betting websites. The player acknowledges that their gaming activity has started bringing negative effects on their life, hence, they may use the self-exclusion tool for a more effective control of their betting activity. A player may be self-excluded from all National Betting Authority licenced betting websites either temporarily or for an indefinite period. During the self-exclusion period, the player has access to their current account only for the purpose of withdrawing their deposits and cannot create a new account in a licenced bookmaker’s website.

Short term exclusion

• 24 hours
• 72 hours
• 1 week
• 1 month
• Other option until 3 months

Long term exclusion

• 6 months
• 12 months
• 5 years
• Indefinite
• Other option more than three months

Prevention of problems in betting

Here are our recommendations of principles to follow so that you can enjoy gaming responsibly:
Betting is for fun, not a way of earning money.
Make sure you play only when relaxed and concentrated.
Take regular breaks.
Decide your monthly betting stake in advance. Independently of our standard deposit limits, you may set a lower amount as your own personal limit.
Do not increase the maximum limit which you have decided for yourself.
Before you start betting, decide the winning amount at which you will end the game.
Decide beforehand how high your losses can be.
Never play under the influence of alcohol or other substances.
Never play when depressed.

Reality check

Set yourself time limit before you start betting and stick to it by setting an alarm.
We strongly advise that you keep your device clock enabled whilst betting so you can easily refer to it.
This is the way to remind yourself how long you have been on line may be to utilize an online stop watch or timer to give an indicator when a certain time period has elapsed.

Player protection

Advice for recognizing problematic behavior:
Problematic behavior in betting is defined as behavior that damages the existence, work or financial situation of an individual or family. Long term betting is certainly not suitable for the individuals’ personal situation and could have a negative overall impact on person’s well-being.
The most dangerous overall impact is the psychological illness of pathological betting. This condition has to be treated seriously. Prolonged intervals of betting and betting can lead to addiction problems.

HOW TO RECOGNIZE PROBLEMATIC BEHAVIOR?

We would like to present certain parameters that can be warning signs or signals that can be considered as indicative for addiction problems or problematic behavior:

• The player is heavily involved in betting. Their thoughts constantly turn to betting.
• The stakes wagered become higher and higher.
• Attempts to control/give up betting are unsuccessful.
• The player becomes irritated and frustrated after attempting to reduce the extent of betting.
• Betting serves as a means of getting away from problems or unpleasant feelings.
• The player is trying to regain losses.
• The player lies about his betting behavior.
• The player acts illegally.
• The player damages or loses other relationships or his job.
• The player relies on others to give him money.

Website Links To Applications And Software That Block Or Filter Betting Websites

• CyberPatrol
• Net Nanny
• CYBERsitter

Submission Of Complaints

The National Betting Authority of Cyprus offers online and telephone support to anyone who is affected by problematic betting. It provides information to help people make informed decisions about betting and where to go for support and advice. Further information can be found here
If Meridan Gaming (CY) Ltd is unable to settle the dispute, either party is entitled to refer the dispute to the National Betting Authority via email address [email protected] .
There is specially created customer support department for resolving all complaints and disputes.
Customer support will make efforts to resolve the dispute in direct contact with the customer.

Online Dispute Resolution

The EU Online Dispute Resolution (ODR) is a web-based platform developed by the European Commission that allows customers and operators to handle disputes online.
For further info on ODR, click here

Contact

Are you concerned about your betting habits? Are you on your way of becoming an addict? We have put together an extensive list of organizations you can contact to discuss any compulsive or problem behavior related to betting.

The below Services are provided free of charge to everyone in the Republic of Cyprus.

The 1456 helpline of the PERSEAS Counselling Center for Adolescents and Family provides advisory support to adolescents and young adults up to 22 years of age, as well as to their family, friends and their social environment.

Call the Advisory Services of the Multiple Intervention Centre at the 1454 helpline in order to speak for free with a professional in a safe and confidential environment.

These are a number of institutions that offer professional assistance internationally :

UK Gamcare, 0845 6000 133 Gamblers Anonymous, 08700 50 88 80 Sheffield, 0114 262 0026 Manchester, 0161 976 5000 Birmingham, 0121 233 1335 Glasgow, 08700 50 88 81 Belfast, 028 7135 1329
Sweden Spelinstitutet, 020 81 91 00
Denmark Ludomani, 27 22 20 50
Finland Gambling in Finland, 0203 10010
Germany Anonyme Spieler, 040 209 90 09
Holland Stichting AGOG Nederland 0900 2177721
France Adictel, 0805 02 00 00
Australia Problem Gambling Services: New South Wales, 1-800-633-635; TTY 1-800-633-649 Problem Gambling Services: Queensland, 1-800-222-050 Problem Gambling Services: South Australia, 1-800-060-757 Problem Gambling Services: Tasmania, 1-800-000-973 Problem Gambling Services: Victoria, 1-800-156-789 Problem Gambling Services: Western Australia, 1-800-622-112
New Zealand 0800-654-655 Maori Gambling, 0800-654-656 Gambling Debt Problems, 0800-654-658 In Ya Face, Youth Gambling Helpline, 0800-654-659
South Africa National Gamingboard of South Africa, 0800-006-008

History of the player’s betting activity