en
en
el
13:33 GMT0

Customer support

HOMEONLINE ACCOUNT
How can I verify the betting account?
GO BACK

How can I verify the betting account?

How can I contact the Customer Service?
Can I have several meridianbet.com.cy accounts on the site?
Do I have to be 18 to bet online?
Do I have to enter my personal data during the registration?
How do I login to my account?
Does it matter if I use lowercase or capital letters for username and password?
What is the Account Number and where can I see my meridianbet.com.cy Account Nu
Where can I see data on my Meridian Gaming Cyprus account?
Where can I see my played tickets?
Where can I see my personal data?
Where can I change my current password?
What can I do if I have forgotten my password?
How can I verify the betting account?
Why is it necessary to verify my account?

Considering the high security standards, Company follows, and in order to be able to protect the privacy of your account, its details and funds in it, an account must be verifie.

Customers send to Company the following for the verification of your account:

  1. Colored copy of your identity document: personal identity card or passport (front and back).

2) Evidence on proof of address: copy of a recent utility bill, one of the following documents:

  1. telecommunications providers for the provision of internet, pay-TV, or landline services only and does not include a bill for mobile phone services;
  2. the Electricity Authority of Cyprus Bill, or;
  3. Water and Sewage Boards Bill, or;
  4. Local authorities Bill, only for garbage collection fees, property tax or any other tax payment.

Additional accepted document is a certificate from the President of the Community Council confirming the permanent address of the person.

A utility bill in the name of a third party will be accepted only if the bill is accompanied by one of the following documents:

  1. in the case of a utility bill submitted in the name of a spouse, the document must be accompanied by a copy of the relevant marriage certificate,

(b) in the case of a utility bill in the name of a person with whom he/she is living together or cohabiting, the document must be accompanied by either-

 i. an affidavit clarifying their relationship and confirming their permanent residence at the address stated in the utility bill; or

ii. a certificate signed by the President of the Community Council, confirming that his/her permanent address is as stated in the utility bill ,

(c) a certificate from the President of the Community Council confirming his/her permanent address.

Where a customer does not have sufficient evidence to confirm their address, Meridianbet is able to confirm their address by mailing them a verification letter. The envelope will have no reference to Meridianbet and all correspondence will become confidential. When such correspondence is initiated, all offers and underwriting requests will remain pending until the address is verified by the Competent Department.

To upload the required documents via the mobile app or from a computer, please follow these steps:

1.Tap on the profile icon 

2.Go to the "Sumsub Verification" section.

Once the documents are uploaded, our team will review them as soon as possible.